Find answers about equipment compatibility, ordering, payments, discounts, freight delivery, returns, and warranty support.
Choosing equipment and ordering
How do I know an attachment fits my machine?
Check the product specifications and configuration options before ordering. If you need help, send us your machine’s make, model, year, mounting system, and relevant specifications, such as hydraulic flow and pressure. Our team can help review compatibility. Do not assume that an attachment fits solely because it appears in a particular equipment category. Get help finding the right attachment.
Can I request a quote before placing an order?
Yes. Use our Request a Quote page or contact support with the products, quantities, required options, and delivery address. If you intend to pay by wire transfer, mention this so the invoice can reflect the additional 3% discount.
Can I visit a showroom or shop in person?
LandBoss Equipment is an online-only retailer. We do not operate a public showroom or walk-in store. Our business address at 5182 Ridgeview Retreat Dr, Chantilly, VA 20151 is not a retail location. Contact us before making any arrangements involving that address.
Who ships my equipment?
Depending on the product, your order may ship directly from the manufacturer, supplier, or fulfillment partner. LandBoss Equipment remains your contact for order and delivery questions.
When is my order accepted?
We must receive and process payment before confirming order acceptance. Review the model, configuration, delivery address, and total before paying. See our Terms of Service for order terms.
Payments and discounts
Which payment methods can I use?
Use the methods offered in our secure checkout. Supported digital wallets include Shop Pay, Apple Pay, and Google Pay where available for your device and order. You can also arrange bank wire payment with our support team or explore the linked financing service. All prices and payments are in USD. See our Payment Policy for details.
How do the Baumalight and Eterra discounts work?
The current promotions offer 5% off eligible Baumalight merchandise and 10% off eligible Eterra merchandise, with no promotional code required. Check the applied discount in checkout or on your invoice. Discounts apply to eligible items from the relevant brand.
Is the 3% wire-transfer discount additional to the brand discounts?
Yes. The 3% wire-transfer discount is applied to the merchandise subtotal after applicable brand discounts, excluding shipping and taxes. The percentages are applied sequentially. For example, $6,000 of eligible Baumalight merchandise becomes $5,700 after 5% off, then $5,529 after the additional 3%. For Eterra, $6,000 becomes $5,400, then $5,238. These examples exclude taxes.
How do I pay by wire transfer?
Contact support before paying. We will provide an adjusted invoice and wire instructions. Review the final amount, including shipping and any applicable taxes, then use the payment instructions and order reference provided. Do not independently deduct a discount from a checkout total. Processing begins after payment has been received and processed and your order has been accepted. Your bank’s transfer time is additional to order-processing time.
Can the wire discount change whether shipping is free?
Yes. Free shipping requires a merchandise subtotal of at least $5,000 after every discount, including the 3% wire discount. A subtotal of $5,100 before the wire discount becomes $4,947, so $399 shipping applies. Shipping charges and taxes do not count toward the threshold.
Do you offer financing?
You can explore options through our financing page. Approval, rates, fees, and repayment terms depend on the provider’s agreement. The 3% wire-transfer discount does not apply to financed purchases.
What should I do if payment fails or I am unsure whether it went through?
Check your payment provider’s status and contact support before submitting a duplicate order. Provide your order reference if available. Do not send full card details by email.
Shipping and delivery
Where do you ship?
We ship to the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.
How much does shipping cost?
Ground freight shipping is $399 per order below a $5,000 merchandise subtotal after all discounts. At $5,000 or more after all discounts, ground freight shipping is free. These rates apply across all brands within our shipping area. Taxes and shipping charges do not count toward the threshold.
Are there residential, liftgate, unloading, or remote-area surcharges?
There are no additional residential, liftgate, unloading, or remote-area delivery surcharges under our stated shipping rates. Make sure the delivery location can safely receive your equipment. If you request an address change after processing or shipment, any additional carrier charges for that change may be your responsibility. See the Shipping Policy.
How long will delivery take?
Standard processing is estimated at 1–5 business days, followed by 7–10 business days in transit, for an estimated total of 8–15 business days. Business days are Monday through Friday, excluding holidays. For wire orders, bank transfer time comes before processing. Availability, product-specific requirements, freight appointments, weather, and carrier schedules may affect these estimates. Contact us for a product-specific estimate before ordering.
Will I need to arrange a freight appointment or sign for delivery?
Heavy equipment may be delivered by freight carrier. The carrier may contact you to coordinate an appointment or delivery requirements, and a signature may be required. Ensure your phone number and delivery address are accurate and that the site can safely receive the shipment.
How do I track my order?
When tracking is available, it is provided by email after shipment. You can also use Track Your Order. If you need help locating tracking or understanding a freight update, contact us with your order number.
Can I change my shipping address?
Contact support as soon as possible. We will attempt to accommodate changes when possible, but changes after processing or shipment can cause delays and additional carrier charges. An address change is not guaranteed.
What if my delivery is delayed?
Contact support with your order number for the available status and next steps. Delivery dates are estimates. Carrier disruptions, holidays, weather, product availability, and freight scheduling can cause delays. We will make reasonable efforts to provide information when we learn of a significant delay.
Damage, returns, cancellations, and warranties
What should I do if my order arrives damaged or defective?
Inspect the shipment promptly and notify us within 48 hours of delivery. Send your order number, a description of the issue, and clear photos of the product and packaging. Keep the packaging, accessories, manuals, and components. Contact us before sending anything back.
Can I return an item because I changed my mind or chose the wrong attachment?
No. Returns are accepted for damaged or defective products only. Non-defective returns for a change of mind, accidental purchase, incorrect selection, or equipment incompatibility not disclosed at purchase are not accepted. Confirm compatibility and configuration before ordering.
Can custom-configured or made-to-order equipment be returned?
These products are final sale unless defective or damaged on arrival. The same reporting and authorization requirements apply. See the Return and Refund Policy for full eligibility requirements.
How do I arrange an approved return?
Contact support first with your order number, issue description, and photos. If approved, we will provide instructions. Returns must meet the policy’s condition and packaging requirements; unauthorized returns may be refused. Do not send equipment to our business address without return instructions.
Who pays return shipping, and is there a restocking fee?
LandBoss Equipment covers return shipping for approved defective items. No restocking fee is charged for approved defective returns. Follow the provided instructions and package the item securely.
Will a defective item be repaired, replaced, exchanged, or refunded?
For an approved defective item, LandBoss Equipment may arrange repair, replacement, or exchange. Exchanges depend on availability. If an identical replacement is unavailable, an alternative solution or refund may be offered.
When will an approved refund be processed?
Approved refunds are processed to the original payment method within 10 business days after the returned item is received and inspected. Original shipping charges are non-refundable unless required by law or due to merchant error. Your payment provider may take additional time to display the refund.
Can I cancel an order?
Contact us promptly to request cancellation. Requests may be subject to a 5% cancellation fee under our Return and Refund Policy. Orders that have already shipped cannot be canceled. Cancellation requests are distinct from defective returns, which have no restocking fee.
What warranty comes with my attachment?
Warranty terms vary by manufacturer, model, and component. Review our Warranty Information and the warranty documentation for the specific product. Contact us if you need clarification before ordering. Warranty coverage should not be confused with the 48-hour requirement to report damage or defects on arrival.
How do I ask for warranty support?
Contact support with proof of purchase, the product model and serial number, a description of the issue, and clear photos or video where useful. Our team can help coordinate with the applicable manufacturer. Coverage and the resolution depend on the product’s warranty terms.
Contact and support
How can I contact LandBoss Equipment?
Email support@landbossequipment.com or call +1 (301) 200-2113. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time; closed Saturday and Sunday. Include your order number or product model so we can help efficiently.
Where can I read the full policies?
Read our Payment Policy, Shipping Policy, Return and Refund Policy, Terms of Service, Privacy Policy, and Warranty Information. This FAQ summarizes common questions; consult those pages for complete conditions.